Hayker Windows Ltd is committed to protecting your personal information and your right to privacy. This policy outlines how we collect and use data.
We aim to explain in the clearest way possible what information we collect, how we use it, and your rights concerning it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our Site and our services.
This privacy policy applies to all information collected through our Site, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services”).
Who we are
We are Hayker Windows Ltd, a registered limited company in England & Wales. Our registered company number is 14683534.
Our registered office address is 14 Dyrham Close, Kingswood, Bristol England BS15 4JE.
Our email address is info@haykerwindowsltd.co.uk.
Our telephone number is 07375 313585.
Our website address is https://haykerwindowsltd.co.uk.
What personal data we collect
According to the GDPR, personal data is defined as “any information which is related to an identified or identifiable natural person.” This means any information that allows you to be identified. This may include personal data, such as name, email address, telephone numbers or transactional data, such as online identifiers and technical data, such as cookies.
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services or when participating in activities on the Site such as posting messages using our contact forms or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make and the products and features you use. The personal information we collect can include the following:
- Personal Information Provided by You: We collect names, email addresses, phone numbers and other similar information. This may extend via further correspondence to include additional information such as your date of birth, gender, home address, business name and address and payment information, for example.
- Technical Information: Information about your computer and internet connection such as browser type and IP address. This information is for statistical and security purposes only – i.e. to identify where customers/readers are visiting from. It is never publicly visible.
- Cookies if you browse the website (see below).
How we use your personal data
In compliance with GDPR, we have the following lawful bases for using this personal data: legitimate interest & consent.
This means that it is used in our legitimate business interests, in order to enter into or perform a contract with you, and provided with your consent through your use of this website and any subsequent communication with us.
Your personal data may be used for the following business purposes:
- To respond to enquiries sent from you via this website – your personal information is gathered so we can respond to your messages
- To facilitate and deliver our products and/or services to you – we use your personal information in order to enter into a contract with you
- To send out administrative or relevant information to you – we may use your personal information to send you product, service and new feature information relating to your contract with us and/or information about changes to our terms, conditions, and policies.
- To communicate with you as required – this may include responding to calls and emails from you.
Who we share your data with
We do not share your personal data with third parties unless we are legally obligated to, for example, if we are required to comply with legal obligations, or are involved with any legal proceedings, a court order or government authority instructions.
Your rights over your data
In the European Economic Area and the United Kingdom, you have certain rights under GDPR. These include the right to:
- Request access and obtain a copy of your personal information
- Request rectification or erasure – this does not include any data we are obliged to keep for administrative, legal, or security purposes.
- Restrict the processing of your personal information
- If applicable, to data portability
- If you are a resident of the United Kingdom and you believe we are unlawfully processing your personal information, you also have the right to complain to the Information Commissioner’s Office (ICO). You can find out more about your rights and how to complain to the ICO here: ICO website.
To request access or obtain a copy of your personal information, please get in touch with us via email at info@haykerwindowsltd.co.uk.
Comments
If applicable, when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
- Our website uses cookies to allow you to move from one part of the website to another without losing information.
- Cookies cannot read any information saved on your hard drive and cannot spread viruses.
- Our cookies only pass on the information that you have already disclosed to our website.
- If we decide to use advertising, this site will use cookies to measure advertising, Google Analytics advertising features, and website traffic to third-party websites. By clicking ‘accept’ or following a link to another website, you consent to this site using cookies.
- This site has no ability to read and write or access third-party cookies that may be set by any advertising partners or by any third party websites such as Twitter or Facebook sharing.
- All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies.
- You also have the option to opt out of Google Analytics using the Opt-Out Browser extension, that you can download here.
- Please note that should you choose to decline certain functional cookies, you may be unable to access particular parts of our website and it may affect your experience on this site and others.
- A complete list of types of cookies used by Google is available for you to read here.
You can read more about cookies here: http://www.allaboutcookies.org/
How long we retain your data
We retain data that is collected or processed by our website until we delete it or it is automatically deleted by our security provider. We delete email communications periodically as a matter of course.
We will not store your personal data for any longer than is required according to the reasons for it being collected, such as for us to complete a contract of work, or to respond to an enquiry.
When using one of our website contact forms, we retain the information from contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes.
How we protect your data
The website is secured by SSL, to encrypt transmissions between the server and the user’s computer. The number of website administrators with access to this data is kept to a minimum.
What data breach procedures we have in place
A ‘personal data breach’ means a breach of security leading to the accidental or unlawful destruction, loss, alteration, or unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed. We have the following procedures in place to deal with potential or real data breaches:
Detection and monitoring: we regularly monitor our website to see who is accessing it and we use online firewall technology to block any hacking or unauthorized access attempts. We receive an email from our security provider if there are any security issues occurring on our website. We are also in very close contact with our web host who is also on hand to identify any issues and alert us to them.
Response and reporting: If we detect a breach, we firstly investigate to establish the likelihood and severity of the resulting risk or damage to people’s rights and freedoms. We document the breach, and also the determination made regarding the risks to people’s rights and freedoms as a result. If we determine that this risk is significant, we will report the data breach to the ICO within 72 hours. If we determine that a risk to people’s rights and freedoms is unlikely, we will not report this, but we will still document the breach and explain why the risk was deemed unlikely.
If the data breach poses a high or severe risk to the rights and freedoms of people involved then we will inform those individuals of the data breach immediately and advise them of the steps we’re taking in response.
Changes to this policy
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Please check back periodically to check for changes and ensure you continue to agree to them.
This policy was updated on December 13th 2024. Please come back and check it for updates periodically.